Questions
Answers to what we are asked most. If yours is not here, write to us and we will reply within one working day.
Ordering and delivery
How long does it take?
Each piece is made after you order it. Allow four to six weeks from order to delivery. Ordered today, yours should arrive by December 22.
I need it for a date. What should I do?
Order at least six weeks ahead and write to us with the date. We will confirm the arrival date in writing. If we cannot meet it, we will tell you straight away and you can cancel for a full refund.
What does delivery cost?
Nothing. Delivery is free, tracked and insured for the full value of the piece, and an adult signs for it at the door. We cannot deliver to PO boxes.
Where do you deliver?
In the United States, and to the other countries shown at checkout. Outside the United States the destination country may charge import duty or tax, which the recipient pays.
Can I cancel?
Yes, free of charge, at any time before your piece is sent.
The pieces
Is it solid gold?
Yes. Every Pynk piece is solid 18k gold all the way through. Nothing is plated or filled.
Can I choose the gold colour?
Yes. Every piece can be made in white, yellow or rose 18k gold at the same price. It is made in the colour shown in its photographs unless you ask otherwise. Write to us before or right after you order.
What is the grading report?
A report written by IGI, a laboratory independent of us and of the workshop. It records the carat weight, cut, colour and clarity of your stone and carries a number you can look up on IGI's website. It arrives with the piece.
Are the diamonds natural?
Pynk diamonds are laboratory-grown. They are diamonds, with the same hardness and brilliance, and each one is graded by IGI in the same way.
How long are the chains?
Every pendant comes on an 18 inch (about 46 cm) solid 18k gold chain, which sits just below the collarbone on most women.
Ring sizes
How do I find her size?
Borrow a ring she wears on the same finger and measure straight across the inside, edge to edge, in millimetres. Match it to the table. If you are between two sizes, choose the larger.
| US size | Inside width | US size | Inside width |
|---|---|---|---|
| 5 | 15.7 mm | 8 | 18.2 mm |
| 5.5 | 16.1 mm | 8.5 | 18.6 mm |
| 6 | 16.5 mm | 9 | 19.0 mm |
| 6.5 | 16.9 mm | 9.5 | 19.4 mm |
| 7 | 17.3 mm | 10 | 19.8 mm |
| 7.5 | 17.7 mm |
What if I cannot find out?
Write to us before you order and we will help you choose.
Returns and care
What if she does not love it?
Return it within thirty days of delivery for a full refund, as long as it is unworn beyond trying it on and has not been altered. Write to us first and we will send the return address. Return postage is yours to pay unless the piece arrived damaged, faulty or wrong.
What if something is wrong with it?
Write to us within seven days of delivery with your order number and clear photographs. We will repair it, remake it or refund you, whichever you prefer.
How do I look after it?
Clean it with warm water, a little mild soap and a soft brush, then dry it with a soft cloth. Keep it in its box when it is not being worn, and take it off for swimming and sport.
How do I reach you?
Use the form on the contact page. We reply within one working day.