Refund policy

Thirty days to return it

You can return a Pynk piece within thirty days of the day it was delivered, for a full refund of what you paid for it.

Condition

The piece must come back as it arrived: unworn beyond trying it on, undamaged, and not resized, engraved or altered by anyone. Please send it back with its grading report, if it came with one, and its packaging.

How to return a piece

Write to us at lookingsharpbusiness@gmail.com with your name, your order number and the reason for the return. We will reply with the return address and instructions. Please do not send a piece back before you have heard from us.

Send the piece by a tracked, insured service that requires a signature. You pay for the return postage, unless the piece arrived damaged, faulty or was not what you ordered. In that case we pay.

Refunds

We inspect each piece when it comes back and tell you the result. Approved refunds go to your original payment method within ten business days. Your bank may take a few more days to show it.

Damaged, faulty or wrong

Please look at your piece when it arrives. If anything is wrong, write to us within seven days with your order number and clear photographs. We will repair it, remake it or refund you, whichever you prefer.

Cancelling an order

You can cancel at any time before your piece is sent, for a full refund.

What cannot be returned

Pieces that were engraved, resized or made to a special request cannot be returned unless they are faulty. Gift cards cannot be returned.

Exchanges

To change to another piece, return the first one for a refund and order the one you want.

European Union

If your order was delivered in the European Union, you can cancel within 14 days of delivery for any reason. Nothing in this policy limits the rights the law gives you.